“Service Advantage leverages our capabilities to enable a significant competitive advantage for our customers around the world,” said Glen Mandernacht, Senior Vice President, Service Advantage, Ricoh USA. “Creating and executing superior, repeatable service strategies is a part of our foundation at Ricoh. Service Advantage is a formalized outgrowth of that corporate philosophy and is already delivering measurable business outcomes to our valued customers. Our mission is simple – we’re here to help businesses accelerate their core strengths.”
Ricoh added that Service Advantage provides a stable, scalable and flexible service support infrastructure for companies of all sizes and stages of growth, enabling companies to focus on innovation while Ricoh manages the execution of the customer experience in the field. The Service Advantage program can accelerate a company’s business growth by expanding existing service offerings, opening up new markets, and providing support at multiple points on the value chain. New markets bring with them new regulations to navigate, new service and support organizations to build or expand, and new distribution models, the OEM added. Ricoh can also provide the infrastructure supporting a customer’s move into new markets, or expansion in existing markets.
