Pitney Bowes’ new Relay Multi-Channel Communications Suite is an integrated solution designed specifically for small and medium businesses (SMBs) to “enhance their transactional communications (bills and statements) while providing for client data privacy and meeting growing regulatory requirements and complexity.” At the heart of the suite is the Relay Communications Hub, a cloud-based digital document hub that helps businesses create more accurate and impactful communications, direct in-house or off-site production, and deliver communications through physical or digital channels – including email, post-to-web and digital archiving. The Relay Communications Hub also offers off-site production options in the event of a business disruption or to alleviate capacity overflows.
“The Relay Communications Hub is the first and only cloud-based document production software that offers document enhancement, multi-channel output and dynamic off-site print-routing capabilities,” said Patrick Brand, Senior Vice President and General Manager, Global SMB Products and Strategy at Pitney Bowes. “Our small and medium business clients are seeking a simple-to-use and easy-to-deploy platform that integrates hardware, software and services to connect more efficiently with their customers and meet changing compliance demands. Relay delivers unprecedented control, access and flexibility, while providing the same level of data privacy used by the largest, most sophisticated mailers in the world.”
The Suite features the new Relay Inserter Series, which offers the latest barcode technology to optimize accuracy and document integrity. This innovative new line of intelligent inserting systems gives businesses assurances that its mailing will be assembled accurately. The new Relay Inserters offer three privacy grades, including 2D Direct Scan, 2D Exit Scanning and 2D File Base Processing. “Businesses spend billions of dollars annually to protect client data, both in physical and digital formats,” Brand added. “Yet, when it comes to sensitive client data in the mail, the same high level of privacy protection was exclusive to large, enterprise mailers. When you consider the millions of cheques, bank statements, insurance notices, healthcare records and other sensitive documents mailed every day, businesses of all sizes need to apply the highest levels of privacy safeguards possible.”
The OEM added that cost, difficulty of implementation and lack of IT support are the most common reasons why small and medium businesses do not employ technology to satisfy data security and compliance requirements when it comes to transactional communications. “Instead, small and medium businesses typically default to a variety of highly manual, time-consuming and costly processes and workarounds for their mission-critical transactional documents,” the company added.
