New PRO Preference Manager. Finding a solution for capturing and managing channel preferences continues to be an important requirement for many organizations. PRO Preference Manager is a flexible, standalone solution for automating customer preference management for all types of multi-channel communications – including print, digital, mobile, web and ADA-accessible formats. With open APIs and complete flexibility, it can be integrated with other business processes and customized for any organization’s internal and customer requirements. Users can easily manage demanding channel preference requests.
Debut of CrawfordTech QA Suite. Effective testing is important to service providers, but implementing a reliable and automated quality assurance process is often a challenge. CrawfordTech has leveraged its own regression-testing platform to create a suite of products that serve a wide range of QA needs. The CrawfordTech QA Suite includes both on-premise and cloud-based solutions, as well as a selection of modular components for specific document testing requirements – including file comparison, proofing and approval, automated testing, and more. The technology provides “all the tools needed to fully automate document-related Quality Assurance testing processes.”