“Knowing that customers are seeking to gain new efficiencies, achieve a strategic advantage and convert cost savings into both top-line and bottom-line growth, this team focuses solely on uncovering new ways to improve output quality and customer experiences,” said the OEM. The formation of the Ricoh Consulting Group is the company’s latest step in its services-led, go-to-market approach, as it looks to deliver resources beyond hardware and software. The group offers Strategic Business Systems Consulting, Workflow Automation, Document Composition and Multi-Channel Distribution, Colour Management, Business Continuity Services and Disaster Recovery Services.
“Today’s print business is increasingly complex and advances in technology and customer expectations have accelerated the pace of change beyond the reach of most companies,” said Brian Balow, Vice President, Professional Services & Strategic Vertical Markets, Production Printing Business Group, Ricoh Americas. “Seeing this change, our vision with the Ricoh Consulting Group is to help accelerate and transform the way our customers think about and do business in the future. We’ve seen printers struggling to adapt, unsure of how to proceed in this new world of work. We’ve also seen thriving service providers unsure how to take their businesses to the next level. That’s exactly why we’ve tapped these experts with vast amounts of ‘street knowledge’ to help our customers solve these complex issues and capitalize on services that address new market opportunities. We know that together, we’ll achieve benchmark performance levels.”
