Ricoh has earned its fifth leadership position related to Managed Print Services and Managed Workflow Services from IDC MarketScape. IDC MarketScape vendor analysis provides an overview of the competitive fitness of suppliers in a given market. According to the new “IDC MarketScape: U.S. 2015 Managed Workflow Services Hardcopy Vendor Assessment – Building on MPDS (Managed Print and Document Services),” key factors that contributed to Ricoh’s positioning included: strong overall strategy to transform to a services-led organization; large sales and services organizations and broad product range; and a variety of skill sets that enable the company to craft industry-specific solutions for each customer. The research evaluated companies’ offerings through business briefings and extensive vendor demonstrations, as well as responses from thorough interviews with customers. The 2015 MPDS IDC MarketScape focuses on managed workflow services, the most mature type of MPDS, encompassing an evolution to a set of professional and managed services that automate and optimize vertical and horizontal document-intensive workflows and business processes with results and benefits that are aligned with specific business outcomes.
“Throughout our research, Ricoh was consistently recognized for its ability to improve access to information, helping customers to achieve their business objectives while reducing costs,” said Holly Muscolino, Research Vice President at IDC. “As Ricoh continues to build out and refine its portfolio of solutions for vertical industries, it’s well-positioned for ongoing success in building enterprise partnerships.”
Ricoh’s recognized managed services portfolio is organized into eight global service lines – Managed Document Services (MDS), Business Process Services, Communication Services, Application Services, IT Infrastructure Services, Sustainability Services, Workplace Services, and Production Printing Services. Its approach, which aims to help its customers overcome challenges that arise in today’s new world of work, have also made a strong impact in its overall solutions’ offerings.
“Our consistent positioning as a leader in this IDC MarketScape report is a strong testament to our commitment to continually improving our services-led approach with our customers,” said Tim Vellek, Senior Vice President, Marketing, Ricoh Americas Corporation. “We’re honoured by the customer recognition and endorsements of our services that these results represent, and we’re proud to help our customers improve the ways they capture, transform and manage data to overcome their business challenges today, and ease their transition into future evolving work styles.”
In addition to this newest IDC MarketScape report, Ricoh was also named a leader in Managed Print and Document Services in the IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment – Focus on Managed Workflow Services.” Ricoh was also named a global market leader in MPS for the fourth consecutive year in a report from Quocirca titled “Managed Print Services Landscape, 2015.” Gartner also positioned Ricoh in the Leaders Quadrant in their annual “Magic Quadrant for Managed Print and Content Services Worldwide” 2014 report.
IDC MarketScape names Ricoh a leader in Managed Print and Managed Workflow Services for the fifth time
